A 60–Minute Response Guarantee
We offer a sixty–minute response time warranty for every ticket or email that you send to the help desk staff. We will swiftly reply to all the standard inquiries and forward right away the case to our administrators in case further assistance is needed. If you order the Optional Admin Services package, we’ll execute any of the included server management services at a time that has been discussed with you beforehand.
A Topflight Support Service
- We’ll be available to you 24–7 to respond to any enquiries that you may have connected to our Control Panel and any of the applications that we have preinstalled on your behalf on the server. If you also need assistance with server management procedures, you can examine our Optional Admin Services package, which includes backup disk space, OS updates every week, server monitoring and rebooting services, plus installation and problem troubleshooting procedures.
An Easy–to–Navigate Help Area
We have provided our Control Panel with a fully detailed knowledge base, which features exhaustive explanations of all its features and functionalities. Besides, we have prepared exhaustive video tutorials that will further explain to you how to perform a given operation or troubleshoot a frequently encountered issue. All the instructional articles and the tutorial videos are readily accessible from every Control Panel section through the Videos and Help buttons in the upper right corner.