Integrated Ticketing System in Cloud Website Hosting
The ticketing system that we’re using for our cloud website hosting plans is not separate from the hosting account. It is included in our fully featured Hepsia Control Panel and you will be able to visit it whenever you want with just a few mouse clicks, without the need to leave your hosting account. The ticketing system features a quick-search field, so you can track the status of virtually any trouble ticket that you’ve sent in the past, if needed. Additionally, you can see knowledge base articles that are relevant to various problem categories, which you can pick, so you can learn how to tackle a given issue before you actually post a ticket. The ticket response time is no more than 60 minutes, so you can receive timely assistance at any given time and if our tech support team advises you to do something inside your hosting account, you can do it instantaneously without having to leave the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we use is integrated into the Hepsia hosting Control Panel, which we have developed for our semi-dedicated plans, which goes to say that you won’t require one more platform to contact our support team – you can do this on the spot in the event that you confront a difficulty. Opening a new ticket takes a couple of clicks and tracking down an older one is equally simple. With our smart search filter, you can quickly find any ticket that you’ve already submitted. You can send a ticket whenever you want since our help desk team representatives are available day and night and reply in no more than 60 minutes, although it rarely takes this much to obtain help. With Hepsia, you’ll have everything in one single place and you can just forget about needing to sign in and out of two or more platforms to solve a simple issue.