There are several ways to get in touch with the hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you select is a ticketing system. It’s the easiest method of communication for many reasons. If no technical support staff representative is free at the moment and they’re all busy, a telephone call may not be responded to, but a ticket will always be received. Besides, you can copy/paste extensive pieces of information without worrying about typographical errors, and if a given issue requires more time to be fixed or a number of replies need to be exchanged, all the info will be in the same place, so either party can always see the comments supplied by the other one. The drawback of using tickets to get in touch with your hosting provider is that they are often separate from the web hosting platform, which implies that if you have to supply information or to adhere to guidelines, you will need to use at least 2 separate admin consoles and this number can rise if you wish to administer multiple domain names. In addition, a lot of web hosting providers reply to tickets after hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting around for a response.

Integrated Ticketing System in Cloud Website Hosting

The ticketing system that we’re using for our cloud website hosting plans is not separate from the hosting account. It is included in our fully featured Hepsia Control Panel and you will be able to visit it whenever you want with just a few mouse clicks, without the need to leave your hosting account. The ticketing system features a quick-search field, so you can track the status of virtually any trouble ticket that you’ve sent in the past, if needed. Additionally, you can see knowledge base articles that are relevant to various problem categories, which you can pick, so you can learn how to tackle a given issue before you actually post a ticket. The ticket response time is no more than 60 minutes, so you can receive timely assistance at any given time and if our tech support team advises you to do something inside your hosting account, you can do it instantaneously without having to leave the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we use is integrated into the Hepsia hosting Control Panel, which we have developed for our semi-dedicated plans, which goes to say that you won’t require one more platform to contact our support team – you can do this on the spot in the event that you confront a difficulty. Opening a new ticket takes a couple of clicks and tracking down an older one is equally simple. With our smart search filter, you can quickly find any ticket that you’ve already submitted. You can send a ticket whenever you want since our help desk team representatives are available day and night and reply in no more than 60 minutes, although it rarely takes this much to obtain help. With Hepsia, you’ll have everything in one single place and you can just forget about needing to sign in and out of two or more platforms to solve a simple issue.