24/7 Customer Support in Cloud Website Hosting
We supply 24/7 customer, billing and tech support for our cloud website hosting plans. Even if you are not our client yet and you have some questions, we will give you a hand right away and provide you with the needed info, so as to give you a choice to make the very best decision when you buy your new website hosting account. We're available twenty-four seven, including weekends and holidays, and we provide you with numerous means of communication to get in touch with us - phone, live chat, email messages and support tickets. For your convenience, we now have a couple of phone numbers all over the world, so you'll be able to call the one which is closer to you. The max response time for the emails and the tickets is 1 hour. The actual response time is no more than 15-20 minutes, which means that you can forget about waiting for several days to receive support for any task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Servers
All the semi-dedicated plans that we supply come with 24/7 customer and technical support, so regardless of what problem you experience, you're able to get in touch with us and we will give you a hand in a timely manner. Our guaranteed reply time for each email or support ticket that you open from your Hepsia web hosting Control Panel is only one hour; the actual response time rarely is more than twenty minutes. Furthermore, we offer telephone support with several local numbers around the world and a live chat, so you'll be able to contact us and get additional information about our services even if you don't have an account yet. We can assist you with any kind of question or a difficulty you have - payment methods, plan specs, email setup, web hosting account settings, etc. If you employ our services, you will never encounter an issue where you should wait for a couple of days to get a problem resolved like you will have to do with lots of other service providers.
24/7 Customer Support in VPS Servers
If you obtain a VPS server through our company, you'll be able to use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, we now have a couple of local telephone numbers in the U.S.A., the United Kingdom and Australia plus a live chat service. If you are a current customer and you're looking for assistance with a technical issue that requires additional time to analyze or resolve, you're able to open a support ticket through your billing account or you can send an email and we'll take care of the problem and send you an answer within 1 hour. The answer time is guaranteed 24/7, including weekends and holidays, however for the majority of problems it takes less than 30 mins to receive support. Our support service covers your VPS as well as all of the pre-installed software it comes with, so if you'd like to have help with third-party software, you can check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum reply time guarantee, you will receive extremely fast support when you purchase a dedicated server from our company. Our customer and technical support teams are accessible 24/7/365, so every time you open a support ticket via your billing account or you send an email regarding any kind of issue with your server or the pre-installed software on it whatever the time of the day, you will get an answer within the hour, even during holidays. Our ticketing system is the perfect option in case the matter in question requires more time to be solved or when it should be forwarded to our administrators, as it's a lot easier to keep track of the communication sent on both sides. For common, billing and sales issues/inquiries, you can give us a call or talk to a live representative via our chat service. In case you add the Managed Services upgrade to your server plan, our administrators will also assist you with third-party software installation as well as troubleshooting and just like the standard support, this service is available 24/7 too.